Privacy Policy

TRUST AND TRANSPARENCY

When you use Material Drop (MDROP, or “we,” “us,” etc.) for the first – or fiftieth – time to order or deliver construction merchandise, odds are that you will be working with someone you haven’t before. It takes trust to make that kind of situation work, and it’s paramount that we earn and maintain your trust. A big part of that is striving for transparency whenever possible with our drivers, suppliers, and customers, and this Privacy Statement is an effort to be as transparent as possible about your personal information.

When you visit our website, use our app, contact one of our team members, register as a driver, supplier, or customer, move product from one place to another, or accept a delivery, we will receive personal information about you. This Privacy Statement explains how we gather information, how we use it, and how we support your rights to your personal information.

This Privacy Statement applies to https://materialdrop.com/ and the MDROP mobile app and any MDROP websites or products that display these terms (collectively, the Platform). It does not apply to any website, mobile app, service, or product that does not display or link to this Privacy Statement or that contains its own privacy statement. This Privacy Statement applies to our treatment of personal information collected through our Platform. It also applies to personal information collected through offline interactions with us, such as phone calls with our team members.

EUROPEAN ECONOMIC AREA, SWITZERLAND, UNITED KINGDOM, OR CANADA RIGHTS

We currently do not make our services available outside the United States; specifically, our services are currently unavailable in the European Economic Area (EEA), including Switzerland and the United Kingdom (UK), nor do we make services available in Canada. We do not intend for our Platform to be accessed by individuals in those jurisdictions. In the event we make our products, Website, and app available to individuals located in those geographic areas, we will update these terms to ensure we reflect any additional rights reserved under applicable laws. Those updates will be made available within this Privacy Statement, in accordance with those regulations.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from you directly or indirectly. When you register with us as a driver, supplier, or customer, for example, you provide personal information directly to us. We also use technologies, such as our app, that collect data (including personal information) automatically as you use them. Another example of automated, indirect data collection is our use of “cookies” on our Website. We also may collect personal information when you use third parties, such as social media, with whom we also work.

WE WILL NOT COLLECT INFORMATION FROM INDIVIDUALS YOUNGER THAN 16 YEARS OLD

We will never knowingly collect personal information from anyone younger than 16 years without prior verifiable parental consent. All services we offer are for individuals 16 or older. If we become aware that personal information of an individual younger than 16 has been provided to MDROP, for any purpose, without prior verifiable parental consent, we will delete the information from our files.

WE COLLECT PERSONAL INFORMATION WHEN YOU PROVIDE IT

When using our Platform, you may provide certain kinds of personal information directly by interacting with MDROP online and offline (via social media or Web forms, by phone, email – or even through regular old postal mail).

Website visitors: When filling out a form on our Website or making an inquiry for our services, you may provide us with your name and contact information, including phone number and email address. This includes inquiries about employment opportunities with MDROP beyond working as a contract driver.

Drivers: When you register for an account, you will provide your name, email address, mailing address, phone number, emergency contact information, age, proof of auto insurance, and information about your level of fitness directly related to the job. (You will need to be able to lift 100 pounds, for example.) You also will be required to provide a photo of yourself so that suppliers and customers can identify you during the delivery process. You will create a screen name and password or PIN, which we will use to authenticate your identity and provide you with access to your account. You also may provide answers to security questions and financial details, such as banking information, so that you can get paid.

Suppliers: When you register for an account, you will provide the name of your business, your physical address, a point of contact, and a phone number.

Customers: When you register for an account, you will provide your name, business name, delivery address, mailing address, phone number, and email address. You will create a screen name and password or PIN, which we will use to authenticate your identity and to provide you with access to your account. You will also provide financial account details, such as credit or payment card information, to complete your transaction.

WE COLLECT PERSONAL INFORMATION FROM THIRD-PARTY SOURCES

We may collect personal information about you from third parties, such as online social networks when you click “Share This” buttons or use Facebook, Twitter, or Google+ to create or authenticate your account with us. We also may collect personal information when you click on other social media “like” buttons or plug-ins.

Note that any personal information collected by a third party, such as a social networking site, is handled based on their privacy practices rather than this statement.

WE COLLECT PERSONAL INFORMATION USING AUTOMATED TECHNOLOGIES

Sometimes personal information is collected by automated technologies and shared with us when Website visitors and app users navigate through our products and services online. We may track your browsing actions and log your IP address. Another example happens during the driver registration process, when device IDs (typically a phone or tablet) will be collected.

Automated collection technologies – such as cookies, beacons, tags, and scripts – are used by us to analyze trends, administer the Platform, and track users’ movements around the Platform. We, and our third-party vendors, also use these technologies to gather demographic information about our user base as individuals and in the aggregate.

A “cookie” is a small text file that is stored on an individual’s computer and downloaded to the computer or mobile device when he or she visits a website. Cookies then send information back to the originating website on each subsequent visit, or to another website that recognizes that same cookie. We use different types of cookies:

  • Performance and Functional Cookies: Performance and functional cookies allow us to count visits and sources of traffic on our Website and app so we can measure and improve their performance and functionality. They help us know which pages of our Website are most and least popular, which features of the app are used most, and how visitors move around both the Website and app.
  • Targeted Advertising Cookies: Advertising cookies may be set through our Website and app by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.
  • Social Media Cookies: These cookies allow you to share information using social media sharing buttons (such as the Facebook “Like”) on social networks like Facebook, LinkedIn, Instagram, or Twitter. This information may then be used by the social media network to deliver targeted advertising to you.

We may use cookies to aggregate personal information collected automatically with data (including personal information) previously stored from other interactions with our Website or app and third-party sites. We examine metrics, such as which pages you visit or features you use, which links you click on and resources you view, the performance of our marketing efforts, and your response to those marketing efforts. This allows us to provide the best delivery experience possible, as well as offer relevant and useful information to drivers, suppliers, and customers.

If you wish to opt out of allowing certain cookies, you may do so by changing your browser settings so that cookies from our Website or app cannot be set. Please note that if you delete, block or otherwise restrict cookies, or use a different computer or Internet browser, you will need to renew your cookie management choices. All of this technology is used to deliver a more relevant and convenient experience for you. You have the choice to refuse functional and/or advertising cookies by turning them off in your Internet browser. Note that if you change Internet browsers, you will need to make the same setting change in your new browser.

WE COLLECT GEOLOCATION INFORMATION

To keep MDROP services moving at top speed, suppliers and customers need to be able to see the movement of drivers and product so that sales and deliveries can be made most efficiently. This requires us to collect Geolocation information from drivers (or their mobile devices) that includes not only location of the vehicle but vehicle mileage, order points, and estimated times of arrival.

DO-NOT-TRACK REQUESTS

Some browsers offer a “Do Not Track” privacy preference. Generally, when a user turns on the Do Not Track Signal, their browser sends a message to websites requesting that the user not be tracked. Our Website and services currently do not respond to “Do Not Track” signals.

HOW WE USE PERSONAL INFORMATION

There is no way around it: MDROP only works when we take your personal information and use it to improve our services, make deliveries more efficient, and cater to our drivers’ and customers’ needs. But we know your personal information is important to you, so we want to be as transparent as possible while explaining how we use that information. Here are the ways we use personal information at MDROP:

  • To provide access to the Website and app, including maintaining the security and integrity of both.
  • To share questions, feedback, or other content you have elected to provide.
  • To provide marketing information regarding website, app, and product updates, special promotions, etc.
  • To comply with legal and regulatory requirements applicable to our business and internal policies for maintaining records.
  • To protect all parties (drivers, suppliers, and customers) in the event of disputes.
  • To conduct reviews of our Website and app. Understanding how you use them allows us to improve product offerings and users’ experiences – and more efficiently market promotions to make your experience more convenient.
  • To comply with court orders and legal processes, and to enforce our Terms of Use and this Privacy Statement.
  • For any other legal, business, or marketing purposes that comply with the practices described in this Privacy Statement.

For drivers:

  • To help you find delivery opportunities and locate suppliers and customers.
  • To facilitate communication between you, suppliers, and customers, making transactions and deliveries more efficient.
  • To calculate delivery fees and routing.
  • To improve ad marketing efforts for third-party products and services that may improve your ability to make deliveries.

For suppliers:

  • To help drivers locate you.
  • To facilitate communication between you and drivers, making transactions and deliveries more efficient.
  • To help you get paid for merchandise sold to customers.
  • To improve ad marketing efforts for third-party products and services that may improve your ability to meet demand for your merchandise.

For customers:

  • To help drivers locate sites where you are working.
  • To facilitate communication between you and drivers, making deliveries more efficient.
  • To fulfill your orders, including order confirmation, processing, and to maintain your purchase history.
  • To improve ad marketing efforts for third-party products and services that may improve your ability to complete jobs more efficiently.

WHEN WE SHARE PERSONAL INFORMATION

Once your personal information is collected, as detailed above, we sometimes share it with third parties for various reasons. Note that when we share your personal information with a third party, we require that third party to protect that information consistent with this policy and limit its use of that information to performing the services they provide to us.

TO DELIVER OUR SERVICES

Some personal information we collect, specifically in relation to our drivers, will need to be shared with both suppliers and customers. In addition to Geolocation information, which includes location of the vehicle, vehicle mileage, order points, and estimated times of arrival, we also will share photos of our drivers with suppliers and customers so that they can identify the driver for a particular order.

TO DELIVER OUR SERVICESWE WILL NOT SELL YOUR PERSONAL INFORMATION

The personal information we collect will not be sold, rented, or traded to third parties for their own direct marketing purposes. We intend to honor the trust you have placed in us when you share your personal information with us.

WE USE VENDORS TO HELP US

We may share your personal information with third-party service providers who help us with business operations, such as tracking transactions and routing, calculating fees and mileage, operating and supporting the Platform, performing Platform analytics, and marketing or consulting services. They also may help us prepare and distribute business and marketing communications.

We also use third-party payment processing services when you make a purchase from a supplier or get paid for making a delivery; MDROP does not process payment card information directly. The personal information those payment processors receive includes name, email address, mailing address, billing address, phone number, and payment card information. Your orders or agreement to deliver merchandise is deemed your consent to share this information.

WE USE TARGETED ADVERTISING

Some vendors that we use to help us operate our Platform or promote our products and services also serve ads on our behalf through the Internet. These third parties may use cookies to collect information about your Platform visits, as described in the Automated Technologies section of this Privacy Statement. They also may use information about your visits to our Platform to serve targeted advertisements that are relevant to you. Those may appear on other sites that you visit.

OUR VENDORS HELP WITH PLATFORM ANALYTICS, TOO

MDROP uses Google Analytics to study how users interact with our Platform.

IF YOU MAKE A PUBLIC POST, OTHER USERS MAY SEE IT

If you make a post on a third-party social media site, such as on Facebook, or by identifying us in your social media feed by tagging us using a hashtag (#) or “at” (@), your personal information may be publicly available and is subject to the privacy policies of those third-party social media sites. As a reminder, this Privacy Statement describes how we will treat your personal information once it is in our possession.

We recommend you review the privacy policies of any third-party sites you visit to understand the data collection and practices of that third party.

WE MAY SHARE FEEDBACK YOU PROVIDE TO US

Whether you’re a driver, supplier, or customer, we want to hear how we’re doing. If you have suggestions for improving our services, we want those as well. However, note that any feedback relating to our services on our Website, app, or on social media channels may be publicly shared.

EVENTUAL SUCCESSORS MAY ACCESS INFORMATION

In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, any user information owned or controlled by us may be among the assets transferred to third parties as successors in interest. As part of this type of transaction, we reserve the right to transfer or assign your personal information to third parties. Other than to the extent ordered by a bankruptcy or other court, or as otherwise agreed to by you, the use and disclosure of all transferred user information will be subject to this Privacy Statement.

WE NEED TO COMPLY WITH LEGAL REQUIREMENTS

We may disclose your information to government authorities or other third parties if any lawful circumstance arises, including when:

  • You have given us permission to share your information;
  • We are required to do so by law, or in response to a subpoena or court order;
  • We believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, or to protect our property or other rights or those of other users of the Website, app, third parties, or the public at large; or
  • We believe that you have misused the Website or app by using it to attack or gain unauthorized access to a system or to engage in spamming or other conduct that violates applicable laws or our Terms of Use.

HOW WE SECURE PERSONAL INFORMATION

With all the moving parts that make MDROP work, giving us your personal information might feel intimidating. Rest assured, we have implemented industry accepted administrative, physical, and technology-based securing measures to protect against loss, misuse, and alteration of personal information in our systems. We ensure that any employee, contractor, or vendor who has access to personal information in our systems is subject to contractual and professional obligations to safeguard that personal information.

We use a third-party payment processor compliant with PCI DSS requirements and that uses SSL/TLS 1.2 (Secure Sockets Layer) technology to encrypt your order information, such as your name, address, and credit card number, during data transmission.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or form of electronic storage is 100 percent secure. Therefore, we cannot guarantee its absolute security.

QUESTIONS OR CONCERNS ABOUT SECURITY OR PRIVACY PROTOCOLS.

If you have received unwanted, unsolicited e-mail from us or purporting to be sent by us, please forward a copy of that e-mail with your comments to privacy@materialdrop.com for our review. If you feel that any of our privacy practices or security standards detailed in this Privacy Statement have been violated, you may contact us here:

MDROP
621 Kalamath St.
Denver, CO 80204
Email address: privacy@materialdrop.com

YOUR RIGHTS

We understand that our drivers, suppliers, and customers want to protect and control their personal information. This section details how you may review, update or delete your information.

VIEWING OR UPDATING YOUR PERSONAL INFORMATION

Besides updating your contact information (addresses and phone numbers) and email preferences, you can update your name, business name, point of contact, and your date of birth (where supplied) directly as indicted below.

Drivers: You can view or update your personal information by accessing your account on the Website or MDROP mobile app.

Suppliers: You must contact MDROP directly by emailing privacy@materialdrop.com to update your information.

Customers: You can view or update your personal information by accessing your account on the Website or MDROP mobile app.

DEACTIVATING YOUR ACCOUNT

You may deactivate your account any time after you create it. To deactivate your account, please send an email to privacy@materialdrop.com with “Deactivate Account” in the subject line. Upon receiving your request, MDROP will deactivate your account and delete personal information where allowed or required by applicable law. Please note we may retain some information allowed by law – for instance, transactional information – related to our business.

Please note that our systems may retain some personal information, such as email addresses, associated with transactional histories on our Platform. We may be required to store that information for compliance purposes.

OPTING OUT

If you do not wish to receive promotional e-mails from us, you may follow the unsubscribe process at the bottom of the promotional e-mail you received or by emailing us at privacy@materialdrop.com. Please keep in mind that you still may receive transactional e-mails from us (such as e-mails related to the completion of your registration, correction of user data, password reset requests, reminder e-mails you have requested, and other similar communications essential to your transactions on the Platform) that may be necessary for us to process orders, make the Platform available to you, or respond to your inquiries.

CALIFORNIA CONSUMER RIGHTS

After January 1, 2020, individuals who reside in the state of California have additional rights reserved under the California Consumer Privacy Act and the California Shine the Light law. To be clear, if you are a California-based consumer, as that term is defined under California law, this section shall apply in addition to all other applicable rights and information contained in this Privacy Statement:

  • You have the right to request that we provide you with the categories of personal information and the specific pieces of personal information we have collected and store about you.
  • You have the right to request that we delete personal information we, or our service providers, store about you.
  • We will not discriminate or retaliate against you if you elect to exercise any rights under this section of our Privacy Statement.
  • You may request that we not sell your personal information; as noted previously, MDROP does not sell your personal information.
  • If you are a California consumer and have additional questions based on this section of our Privacy Statement, email us at privacy@materialdrop.com, or call us at (800) 719-2183. Be sure to check this statement for updates, as we will review it at least every 12 months and make necessary updates.

IDENTITY VERIFICATION REQUIREMENT

We are required by law to verify that any request submitted was made by someone with the legal right to access the information. Therefore, before accessing or divulging any information pursuant to a data subject access request, we may request that you provide us with additional information so we can verify your identity and legal authority.

To make a request, please contact us at privacy@materialdrop.com with “Personal Information Request” in the subject line and provide full details about your request, including your contact information and anything you believe is relevant. We will provide a response to an access request within 30 days of receiving such a request. If we cannot substantively respond in a timely manner, we will notify you and provide the reason for the delay.

Under certain circumstances, we may not be able to fulfill your request, such as when doing so would interfere with our regulatory or legal obligations, where we cannot verify your identity, or if your request involves disproportionate cost or effort. But we will respond to your request within a reasonable time, as required by law, and provide an explanation.

UPDATES

This Privacy Statement will be updated to reflect our personal information handling practices. We reserve the right to amend this Privacy Statement at any time, for any reason, without additional notice to you, other than through posting the updated Privacy Statement on this Platform. We invite you to periodically return to this page to ensure you are informed of any updates we make about how we collect, use, and protect customer information. You can see when this Privacy Statement was last updated by checking the “last updated” date displayed at the beginning of this Privacy Statement.

CONTACT US

If you have questions about the way we handle personal information, you may contact us:

MDROP
621 Kalamath St.
Denver, CO 80204
privacy@materialdrop.com